At ShopAmy, we stand by the quality of our products and want to ensure that our customers receive reliable, long-lasting office furniture and accessories. Many of the products sold on our website are covered by the manufacturer’s warranty, while we also offer an optional ShopAmy Extended Protection Plan for added peace of mind.

Manufacturer’s Warranty

Most items available at ShopAmy come with a manufacturer’s warranty that covers defects in materials or workmanship. The warranty period varies by product and manufacturer, typically ranging from 6 months to 5 years. If a product you purchased from us develops a defect within the manufacturer’s warranty period, we are here to assist you with the claim process.

What’s Covered?
✔ Defects in materials or craftsmanship
✔ Malfunctions due to normal use (as per manufacturer guidelines)

What’s Not Covered?
✖ Damage due to misuse, accidents, or improper installation
✖ Normal wear and tear over time
✖ Modifications or unauthorized repairs

For warranty claims related to manufacturer defects, customers may be required to work directly with the manufacturer. However, ShopAmy will provide guidance and support throughout the process.

ShopAmy Extended Protection Plan (Optional Upgrade)

For select products, we offer the ShopAmy Extended Protection Plan, available for an additional cost. This plan provides extra security beyond the standard manufacturer’s warranty.

Benefits of the ShopAmy Extended Protection Plan:
✔ Covers mechanical and electrical failures beyond the manufacturer’s warranty
✔ Protection against power surges that could damage electronics
✔ Hassle-free repairs or full product replacement if the issue cannot be fixed
✔ Dedicated customer support team to handle claims quickly and efficiently

How to Purchase the Plan?

  • The extended protection plan is available for eligible products at checkout.
  • Pricing depends on the product category and warranty duration.

Warranty Claims Process

If you need to make a warranty claim, follow these steps:

For Manufacturer’s Warranty Claims:

  1. Visit our store at 929 Bridgeway Blvd, Orlando, FL 32828, USA with the defective item and proof of purchase (receipt or invoice).
  2. Our staff will assist you in initiating the claim with the manufacturer and guide you through the process.
  3. The manufacturer will inspect the product and determine whether it qualifies for repair or replacement under their warranty terms.

For ShopAmy Extended Protection Plan Claims:

  1. Contact our dedicated warranty service center at warranty@shopamy.shop with details of your claim.
  2. Provide your purchase details, a description of the issue, and photos if applicable.
  3. Our team will assess the claim and guide you through repair or replacement options based on your plan coverage.
  4. If the product cannot be repaired, you may qualify for a replacement or store credit.

Need Help?

If you have any questions about warranty coverage or need assistance with a claim, feel free to contact our support team at support@shopamy.shop or visit our store. We’re here to ensure your shopping experience is smooth and worry-free!