Cancellation Policy

1. Overview

MOHAMED ABBAS, LLC (“we,” “us,” “our,” or “Company”) provides customers with options to cancel orders, subscriptions, services, and accounts. This policy outlines the procedures, timelines, and conditions for all types of cancellations related to our Store at https://shopamy.shop.

2. Order Cancellation

Cancellation Window

You may cancel an order within 24 hours of initial placement, provided the order has not yet been shipped or entered the fulfillment process.

Eligibility

• Order must be in “Processing” or “Pending” status
• Order has not been packed or picked up by carrier
• Order was placed in the past 24 hours

Orders that have already entered fulfillment or shipped cannot be cancelled. In these cases, you may refuse delivery or initiate a return (see Return & Refund Policy).

Cancellation Process

Step 1: Contact Us

Contact our customer service team immediately:

Email: contact@shopamy.shop Subject line: “Order Cancellation Request”

Include:

• Your order number
• Order date
• Reason for cancellation (optional)

Step 2: Verification

We will verify:

• Order status
• Whether fulfillment has begun
• Your cancellation eligibility

Step 3: Confirmation

If approved, we will confirm cancellation via email and process your refund within 5-10 business days to your original payment method.

Cancellation Confirmation

Once cancelled, you will receive:

• Cancellation confirmation email
• Refund amount (see refund details below)
• Refund processing timeline

Refund Upon Cancellation

• Full product refund will be issued
• Shipping costs are non-refundable (unless cancelled due to our error)
• Taxes and processing fees are refunded
• Refund issued to original payment method
• Allow 5-10 business days for refund to appear in your account

Failed Cancellation Requests

If your cancellation request is denied (order already shipped or fulfillment in progress):

• You will receive notification within 24 hours
• Alternative options: refuse delivery, return after receipt, or request exception
• You may still initiate a return within our standard return window

3. Subscription & Recurring Order Cancellation

Subscription Overview

If you have enrolled in a subscription or recurring order program, the following cancellation terms apply.

Cancellation Eligibility

Subscriptions can be cancelled at any time without penalty or early termination fees.

Cancellation Process

Online Cancellation (Recommended)

1. Log in to your account at shopamy.shop
2. Navigate to “My Subscriptions” or “Recurring Orders”
3. Select the subscription you wish to cancel
4. Click “Cancel Subscription”
5. Confirm cancellation

Email Cancellation

If you prefer to cancel via email:

Email: contact@shopamy.shop Subject: “Subscription Cancellation Request”

Include:

• Your subscription ID
• Your order number
• Your full name and email address
• Reason for cancellation (optional)

We will process your cancellation within 24 hours.

Phone Cancellation

Call during business hours:

• Monday-Friday, 9 AM – 5 PM EST
• Ask to speak with customer service

Cancellation Effective Date

• Cancellations processed before your billing date will stop future charges
• Cancellations processed after billing will stop charges beginning the next billing cycle
• You may request to cancel effective immediately or at the end of the current billing period

Refund of Pre-Paid Subscriptions

If you pre-paid for multiple billing cycles:

• Remaining balance will be refunded to your original payment method
• Refund will be issued within 7-10 business days
• Pro-rated refunds will be calculated based on the cancellation date

Pause Instead of Cancel

Instead of cancelling, you may pause your subscription:

• Pauses can last 1-3 months
• Your next billing charge will resume after the pause period
• No charges will be made while paused

4. Service & Membership Cancellation

Service Cancellations

If you have enrolled in any paid services or memberships, you may cancel at any time.

Notice Period

• Most services: No notice required for cancellation
• Some premium services: May require 7-day notice before next billing cycle
• Notification will be provided at enrollment and in service documentation

Cancellation Process for Services

1. Log in to your account
2. Go to “Services” or “Memberships”
3. Click “Cancel Service”
4. Confirm cancellation
5. Or contact contact@shopamy.shop for assistance

Refunds for Services

• Monthly services: No refund for current month
• Annual services: Pro-rated refund for unused portion
• Special promotions: Refunds subject to promotional terms
• Refunds issued within 7-10 business days

Loss of Access

Upon cancellation:

• Access to service features will be terminated
• Accounts will be deactivated
• Data may be retained for 30 days before permanent deletion (unless requested sooner)

5. Account Cancellation

Account Deletion Request

You may request complete deletion of your account at any time. This is a permanent and irreversible action.

What Happens When You Delete Your Account

• Your account will be deactivated immediately
• Login credentials will be invalidated
• All saved addresses and payment methods will be deleted
• Your browsing history and account data will be removed
• You will no longer receive marketing emails or notifications
• You will lose access to order history and tracking information

Before Deleting Your Account

Consider the following:

• Download or screenshot important information (order receipts, invoices)
• Cancel any active subscriptions or recurring orders first
• Withdraw any account credits or store credit
• Ensure all pending returns or claims are completed

Account Deletion Process

Option 1: Self-Service Deletion

1. Log in to your account
2. Go to “Account Settings”
3. Scroll to “Danger Zone”
4. Click “Delete My Account”
5. Enter your password to confirm
6. Agree to the deletion terms
7. Click “Permanently Delete Account”

Option 2: Request via Email

Email: contact@shopamy.shop Subject: “Account Deletion Request”

Include:

• Your full name
• Email address associated with your account
• Account username (if different from email)
• Confirmation that you understand this is permanent

We will process your deletion request within 24-48 hours and send a confirmation email.

Data Retention After Deletion

• Most personal data is deleted immediately
• Order history may be retained for legal/tax compliance (anonymized)
• Payment information is deleted
• You may request permanent deletion of all data (subject to legal requirements)

GDPR Right to Be Forgotten

If you are a European resident, you have the right to request erasure of all personal data. We will comply within 45 days, except where legally required to retain data.

Account Recovery

• Deleted accounts cannot be recovered
• You may create a new account with the same email address after 30 days
• Previous account data will not be accessible

6. Digital Product Cancellation

Digital Downloads & Software

Digital products and downloadable software are non-cancellable once purchased and delivered, as per industry standards and consumer protection laws.

Exception: Within 1 Hour of Purchase

If you purchased a digital product in error or wish to cancel within 1 hour of purchase:

1. Contact us at contact@shopamy.shop immediately
2. Provide your order number
3. Request digital product refund/cancellation
4. We will process if download activity has not occurred

After 1 Hour

• Digital products are final sale and non-refundable
• No cancellation or refund available
• You retain your license to use the product

Software Licenses

If you purchased a software license:

• Cancellation must occur before activation/download
• Once activated, the license is non-transferable and non-refundable
• You may request one-time deactivation to use on another device (within license terms)

7. Cancellation of Digital Goods Subscriptions

Ebooks, Templates, Software Subscriptions

Subscriptions for digital goods (unlimited downloads, template access, etc.) can be cancelled anytime.

Cancellation & Access

• Upon cancellation, subscription access ends immediately
• You retain access to previously downloaded items
• Future downloads are blocked

Refund Policy for Digital Subscriptions

• No refund for current billing period
• No refund for partially used periods
• Cancellation takes effect immediately or at next billing cycle (your choice)

8. Cancellation Due to Company Error

If We Made a Mistake

If we processed your order incorrectly, charged you twice, or made an error:

1. Contact us immediately at contact@shopamy.shop
2. Provide your order number and explanation
3. Include screenshots or documentation if available
4. We will investigate within 24 hours

Resolution Options

• Full refund plus compensation
• Replacement order at no cost
• Account credit for future purchases
• Priority customer service for future issues

9. Cancellation Refund Timeline

Processing Timeline

Refund Method

• Refunds are issued to original payment method
• Credit card refunds may take 5-10 business days to appear
• PayPal refunds typically appear within 24-48 hours
• Bank transfers may take longer depending on your financial institution

Disputed Refunds

If you do not receive your refund within the stated timeline:

1. Check your email for refund confirmation
2. Contact your bank/payment processor
3. Email us at contact@shopamy.shop with proof of cancellation request

10. Partial Cancellations

Multi-Item Orders

If you order multiple items and wish to cancel only some:

• Contact us before the order ships
• We will attempt to separate items and cancel what’s possible
• Fulfillment timelines may affect partial cancellations
• A new shipping fee may apply for the remaining order

Bundle Orders

Bundles must typically be cancelled in full. Partial bundle cancellations are not available unless:

• The bundle contains items that ship separately
• Request is made before any items ship

11. Cancellation Restrictions & Non-Cancellable Items

Non-Cancellable Products

The following items cannot be cancelled after 24 hours:

• Custom or personalized products
• Special order items
• Clearance or final sale items (marked at purchase)
• Digital products (after 1 hour)
• Made-to-order items that have begun production
• Items on backorder once production has started

Third-Party Seller Orders

If you purchased from a third-party seller through our marketplace:

• Third-party cancellation policies may apply
• You will be notified of their specific terms
• Contact the seller directly for cancellation requests

12. Cancellation of Fraudulent Orders

Suspected Fraud

If we suspect your account or order is involved in fraudulent activity:

• We may cancel the order immediately
• Your account may be suspended pending investigation
• Law enforcement may be notified if necessary
• You will be contacted with details and next steps

Your Rights

You have the right to dispute our findings. Contact us at contact@shopamy.shop to provide evidence or explanation.

13. Cancellation During Disputes

Open Disputes or Chargebacks

If you have initiated a dispute or chargeback with your payment processor:

• The cancellation process may be delayed
• We will cooperate with payment processor investigation
• Resolution may depend on chargeback outcome
• Fraudulent disputes may result in account termination

14. Cancellation & Returns Relationship

Difference Between Cancellation and Returns

• Cancellation: Order cancelled before shipping (full refund)
• Return: Product returned after delivery (subject to return conditions)

If an order ships before cancellation can be processed, it moves to our Return & Refund Policy.

See our full Return & Refund Policy for details on returning shipped items.

15. Automatic Cancellations

Orders Held by Carrier

If a package is held by the carrier for more than 14 days without delivery attempt:

• We may cancel the order and issue a refund
• You will be notified before cancellation
• You have the option to wait for delivery or cancel

Unconfirmed Orders

Orders awaiting payment confirmation may be automatically cancelled if:

• Payment fails and is not retried within 24 hours
• You do not confirm checkout within 48 hours
• Payment processor declines the transaction

16. Special Circumstances

Illness, Emergency, or Hardship

If you’re experiencing financial hardship or emergency:

• Contact us to discuss payment plan options
• We may offer subscription pause instead of cancellation
• One-time courtesy extensions may be available
• Contact contact@shopamy.shop with details

Military Deployment or Relocation

Customers deploying or relocating may:

• Pause subscriptions instead of cancelling
• Request address changes
• Request payment method updates
• Contact us for flexible cancellation terms

17. Communication & Notifications

Cancellation Confirmation

All cancellations will be confirmed via email, including:

• Cancellation confirmation number
• Details of what was cancelled
• Refund amount (if applicable)
• Refund timeline
• Next steps

Email Address

Ensure your account email is current to receive cancellation confirmations. Update your email in account settings if needed.

18. Appeal Process

Denied Cancellation Requests

If your cancellation request is denied:

1. You will receive a detailed explanation
2. You have 7 days to appeal the decision
3. Email contact@shopamy.shop with “Cancellation Appeal” in subject line
4. Include your order number and reason for appeal
5. A manager will review and respond within 48 hours

19. Tax & Legal Considerations

Tax Refunds

• Sales tax will be refunded as part of order cancellations
• VAT/GST will be refunded for international customers
• State tax laws may affect refund eligibility

Legal Requirements

We comply with all applicable consumer protection laws including:

• FTC guidelines on cooling-off periods
• State cancellation laws
• GDPR (for EU residents)
• CCPA (for California residents)

20. Contact & Support

For cancellation requests or questions:

Email: contact@shopamy.shop Address: 929 Bridgeway Blvd, Orlando, FL 32828 Hours: Monday-Friday, 9 AM – 5 PM EST

Response Time: We respond to cancellation requests within 24 hours during business days.

21. Policy Updates

We reserve the right to update this Cancellation Policy at any time. Changes will be effective immediately upon posting.

Notice of Changes: For significant changes affecting existing subscriptions or services, we will notify you via email at least 30 days in advance.