Refund and Returns Policy

Refund and Returns Policy

Last Updated: January 2025

1. Overview

At MOHAMED ABBAS, LLC (shopamy.shop), we want you to be completely satisfied with your purchase. If you need to return an item or request a refund, we’re here to help. Please read this policy carefully to understand our return and refund procedures.

2. Return Eligibility

30-Day Return Window

You may return most items within 30 days of purchase for a full refund, provided the items meet our return conditions.

Eligible Items

• Items must be in original, unused condition
• Items must have all original tags and packaging intact
• Items must not show signs of wear, use, or damage
• Items must include all original accessories and components

Non-Returnable Items

The following items cannot be returned:

• Clearance or final sale items (marked as such at purchase)
• Custom or personalized products
• Digital downloads or software
• Intimate apparel or swimwear (for hygiene reasons)
• Items purchased more than 30 days ago
• Items without original packaging or tags removed
• Items showing visible signs of wear or use

3. Return Process

Step 1: Contact Us

Before initiating a return, please contact us at:

Email: contact@shopamy.shop Address: 929 Bridgeway Blvd, Orlando, FL 32828

Include your order number and reason for return.

Step 2: Receive Return Authorization

We will review your return request and provide you with a return authorization (RA) number and return shipping instructions.

Step 3: Ship Your Item

Package your item securely and include:

• Return authorization number
• Original order number
• Your name and contact information

Ship to the address provided in your return authorization.

Step 4: Item Inspection

Once we receive your return, we will inspect the item for condition and eligibility within 5-7 business days.

4. Refund Processing

Refund Approval

If your return is approved, we will process your refund within 7-10 business days of inspection.

Refund Method

Refunds will be issued to your original payment method (credit card, debit card, PayPal, etc.). Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution.

Refund Amount

Full refunds include the product price only. The following are not refunded:

• Original shipping costs (unless the return is due to our error or a defective item)
• Return shipping costs (customer responsibility, unless due to our error)
• Any applicable taxes or fees

5. Shipping Costs

Return Shipping

Customers are responsible for return shipping costs, unless:

• The item arrived damaged or defective
• We sent the wrong item
• The item does not match the product description

In these cases, we will provide a prepaid return shipping label.

Expedited Return Shipping

If you choose expedited return shipping, you are responsible for any additional shipping costs.

6. Damaged or Defective Items

Immediate Reporting

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage.

Email: contact@shopamy.shop

Resolution Options

For damaged or defective items, we will:

• Issue a full refund (including original shipping) with no return required, or
• Replace the item at no cost, or
• Provide a prepaid return label for inspection

Quality Guarantee

All items are inspected before shipping. If you receive a damaged or defective product, please notify us immediately and we will resolve the issue promptly.

7. Exchanges

Item Exchanges

If you need a different size, color, or model, we offer exchanges within 30 days of purchase. Exchange items must be in original, unused condition with all tags attached.

Exchange Process

Contact us at contact@shopamy.shop with your order number and desired item. We will provide you with return instructions and ship the replacement item upon receipt and inspection of the original.

Shipping Costs

• Original shipping: Customer responsibility
• Return shipping for exchange: Customer responsibility (unless due to our error)
• Replacement shipping: Free

8. Refund Disputes & Chargebacks

Dispute Resolution

If you have a dispute regarding a refund or return, please contact us directly at contact@shopamy.shop before initiating a chargeback with your credit card company.

Chargebacks

Initiating a chargeback may result in suspension or cancellation of your account. We reserve the right to take appropriate action to protect our business.

9. Special Cases

Sale & Clearance Items

Sale and clearance items marked as “Final Sale” cannot be returned or exchanged.

Bundle Purchases

Items sold as bundles must be returned together. Partial bundle returns may not be eligible for refunds.

Gift Purchases

For gift purchases, the original receipt or proof of purchase is required to process returns.

10. Return Status

Track Your Return

Once you ship your return, we will provide you with a tracking number. You can monitor the status of your return by contacting us at contact@shopamy.shop.

11. Restocking Policy

Restocking Fees

Restocking fees typically do not apply to our returns. However, items that have been used, damaged, or are missing original packaging may be subject to a restocking fee of up to 20% of the purchase price.

12. International Returns

Overseas Orders

Customers outside the United States are responsible for all return shipping costs and any applicable customs or duties. Refunds will be processed only for items received in our warehouse.

13. Contact Us

For questions about our Refund and Returns Policy, please contact us:

Email: contact@shopamy.shop Address: 929 Bridgeway Blvd, Orlando, FL 32828 Hours: Monday-Friday, 9 AM – 5 PM EST

We’re committed to making the return process as easy as possible. Thank you for your business!

14. Policy Changes

We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our store following the posting of revised terms means that you accept and agree to the changes.