1. Overview

MOHAMED ABBAS, LLC is committed to providing fast, reliable shipping for your orders. This policy outlines our shipping methods, costs, delivery times, and procedures. Please read carefully to understand our shipping practices.

2. Shipping Methods

We offer multiple shipping options at checkout to meet your delivery needs:

Standard Shipping

  • Delivery timeframe: 5-10 business days
  • Shipping cost: Calculated at checkout based on order weight and destination
  • Best for: Budget-conscious customers with flexible timelines

Expedited Shipping

  • Delivery timeframe: 2-5 business days
  • Shipping cost: Higher rate calculated at checkout
  • Best for: Customers needing faster delivery

Express Shipping

  • Delivery timeframe: 1-2 business days
  • Shipping cost: Premium rate calculated at checkout
  • Best for: Urgent orders requiring immediate delivery

International Shipping

  • Delivery timeframe: 10-30 business days depending on destination
  • Shipping cost: Calculated at checkout based on weight and country
  • Includes customs documentation and tracking
  • Best for: Customers outside the United States

Local Pickup

  • Available for select locations in the Orlando, FL area
  • Free pickup within 3-5 business days of order placement
  • Contact contact@shopamy.shop to arrange pickup

3. Shipping Costs

Cost Calculation

Shipping costs are calculated based on:

  • Order weight and dimensions
  • Destination zip code or country
  • Selected shipping method
  • Current carrier rates

Cost Display

Shipping costs are calculated and displayed at checkout before you complete your purchase. You will know the exact shipping cost before charging your payment method.

Free Shipping

  • Free shipping may be offered on orders meeting specified minimums
  • Free shipping promotions will be clearly displayed on the website
  • Free shipping offers cannot be combined with other discounts unless stated otherwise

Additional Charges

Customers may be responsible for:

  • Customs duties and taxes (international orders)
  • Delivery fees for remote areas
  • Signature confirmation fees (if selected)
  • Insurance fees (if selected)

4. Shipping Carriers

We partner with established, reliable carriers including:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx
  • DHL (for international shipments)

The specific carrier will be selected based on your location and shipping method chosen.

5. Order Processing & Dispatch

Processing Time

Orders are processed within 1-2 business days of placement. Processing time does not include weekends or holidays.

Order Confirmation

You will receive an order confirmation email immediately after purchase. Processing confirmation with tracking information will follow within 1-2 business days.

Dispatch

Once your order is packed and ready to ship, you will receive a shipping notification email with:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Link to track your shipment

Business Hours

Orders placed on weekends or holidays will be processed on the next business day.

6. Tracking & Monitoring

Tracking Information

All orders include tracking numbers. You can track your shipment by:

  • Clicking the tracking link in your shipping notification email
  • Visiting the carrier’s website and entering your tracking number
  • Contacting us at contact@shopamy.shop with your order number

Real-Time Updates

Most carriers provide real-time tracking updates. You will receive notifications at major milestones:

  • Package picked up by carrier
  • Package in transit
  • Out for delivery
  • Package delivered

Manual Tracking

If you do not receive a tracking number automatically, contact us at contact@shopamy.shop with your order number.

7. Delivery Times

Estimated Delivery

Delivery timeframes provided at checkout are estimates only and are not guaranteed. Actual delivery times may vary based on:

  • Carrier schedules and capacity
  • Weather conditions
  • Holidays and weekends
  • Customs processing (international orders)
  • Destination location and accessibility

Business Days

Delivery timeframes are calculated in business days, excluding weekends and holidays.

No Guarantees

We are not responsible for delays caused by carriers, customs, weather, natural disasters, or other circumstances beyond our control.

8. Shipping to Different Locations

Domestic Shipping (USA)

  • Ships to all 50 states
  • Alaska and Hawaii: May have longer delivery times and higher costs
  • Military addresses (APO/FPO): Accepted via USPS

International Shipping

  • Ships to most countries worldwide
  • Delivery times: 10-30+ business days depending on destination
  • Customs processing required for most countries
  • Customers responsible for customs duties and import taxes
  • No guarantee on international delivery times

Remote & Rural Areas

Deliveries to remote or rural areas may take longer. Additional fees may apply.

Delivery Restrictions

We cannot ship to:

  • PO Boxes (except via USPS)
  • Addresses without complete zip codes
  • Addresses outside our shipping zones (will be flagged at checkout)

Contact us at contact@shopamy.shop if your address is restricted.

9. Signature Requirements

Signature Upon Delivery

For high-value orders or based on carrier requirements, signature may be required upon delivery. If you select signature confirmation:

  • You or an authorized recipient must be present to sign
  • If no one is available, the package will be returned to the carrier
  • We will attempt redelivery or hold the package for pickup

No Signature

You may request delivery without signature confirmation, which leaves the package at your delivery address at the carrier’s discretion.

10. Damaged or Lost Packages

Damaged Upon Arrival

If your package arrives damaged:

  1. Do not discard the packaging
  2. Take photos of the damage
  3. Contact us immediately at contact@shopamy.shop
  4. Include your order number and photos of the damaged package

We will investigate and provide:

  • Full refund, or
  • Replacement shipment at no charge

Lost in Transit

If your package does not arrive within the estimated delivery window:

  1. Wait 3-5 additional business days
  2. Check tracking information for updates
  3. Contact us at contact@shopamy.shop with your order number and tracking number

We will work with the carrier to investigate. If the package is confirmed lost, we will:

  • Refund your purchase, or
  • Ship a replacement at no charge

Filing a Claim

Claims for damaged or lost packages must be reported within 14 days of the original delivery date (or expected delivery date for lost packages).

11. Delivery Address

Accurate Address Required

You are responsible for providing a complete and accurate delivery address at checkout, including:

  • Street address
  • City
  • State/Province
  • Postal code
  • Country

Address Changes

Address changes can only be made before the package is picked up by the carrier (typically within 24 hours of order placement). Contact us immediately at contact@shopamy.shop if you need to change your address.

Undeliverable Addresses

If your address is invalid or undeliverable:

  • The carrier will attempt to contact you
  • The package may be returned to us
  • You may be responsible for reshipping costs

12. Failed Delivery Attempts

Delivery Attempts

Carriers typically make up to 3 delivery attempts. If the package cannot be delivered:

  • You will receive a notice to pick up the package
  • Or the package will be returned to us

Package Retrieval

If a package is returned to the carrier, you can arrange pickup at the carrier’s local facility, or we can reship it to you (additional shipping may apply).

Returned Packages

If a package is returned to MOHAMED ABBAS, LLC due to failed delivery, we will contact you. You are responsible for:

  • Correcting your address
  • Paying any additional shipping fees for reshipping

13. International Shipping Details

Customs & Import Duties

International shipments require customs processing. You are responsible for:

  • Customs duties
  • Import taxes and VAT
  • Any government fees or tariffs

These amounts are not included in your shipping cost and will be collected by customs upon delivery.

Customs Documentation

We provide all necessary customs documentation. Delays in customs clearance are beyond our control.

Restricted Items

Some items may be restricted or prohibited in certain countries. Check your country’s import regulations before ordering. We are not responsible for orders denied entry.

No Guarantee on Delivery

International delivery times cannot be guaranteed due to customs processing, security screening, and other factors.

International Returns

Return shipping from outside the USA is the customer’s responsibility. Refunds will only be processed once items are received in our warehouse.

14. Shipping Insurance

Optional Insurance

We offer optional shipping insurance for an additional fee. Insurance protects against:

  • Loss of package
  • Damage during transit
  • Theft

Insurance Coverage

Insurance covers the full value of your order up to the amount declared at checkout. Coverage does not include:

  • Indirect or consequential damages
  • Claims not filed within 30 days
  • Packages shipped without signature confirmation

Filing an Insurance Claim

To file an insurance claim, contact us at contact@shopamy.shop with:

  • Order number
  • Photos of damage or proof of loss
  • Tracking information
  • Proof of value

15. Holidays & Delays

Holiday Closures

We are closed on major holidays including:

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Presidents’ Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Orders placed during holidays will be processed the next business day.

Holiday Shipping Cutoffs

During peak holiday seasons, shipping may be delayed. We announce cutoff dates for holiday delivery on our website. Orders placed after the cutoff may not arrive before the holiday.

16. Liability

Risk of Loss

Risk of loss transfers to you upon delivery to the carrier. We recommend:

  • Purchasing shipping insurance for valuable items
  • Signing for packages containing expensive goods
  • Inspecting packages immediately upon arrival

Carrier Liability

Once a package is picked up by the carrier, it becomes their responsibility. MOHAMED ABBAS, LLC is not liable for:

  • Carrier delays
  • Lost or stolen packages (beyond our investigation)
  • Damaged items due to carrier negligence
  • Weather-related delays

File claims directly with the carrier for issues after pickup.

17. Special Requests

Signature Confirmation

Request signature confirmation at checkout or contact us before shipment.

Specific Delivery Instructions

You may provide special instructions (leave at door, ring doorbell, etc.) in the order notes. However:

  • The carrier may not follow special instructions
  • MOHAMED ABBAS, LLC is not responsible if instructions are not followed
  • Packages left per your instructions are considered delivered

Scheduled Delivery

Some carriers offer scheduled delivery. Check carrier websites for availability and fees.

18. Contact Us

For shipping questions or concerns, please contact us:

Email: contact@shopamy.shop Address: 929 Bridgeway Blvd, Orlando, FL 32828 Hours: Monday-Friday, 9 AM – 5 PM EST

We’re here to help! Respond to shipping inquiries within 24 business hours.

19. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Store following changes indicates your acceptance of the updated policy.

20. Disclaimer

Shipping times and delivery guarantees are provided for informational purposes only. MOHAMED ABBAS, LLC is not responsible for delays or failures caused by carrier errors, customs delays, weather, natural disasters, or other events beyond our reasonable control.